Essential skills: It is critical that the candidate demonstrate the ability to: Apply knowledge, skills and ethics relevant to the nine areas of practice as outlined in the 2001 NADRAC standards (www.nadrac.gov.au) Use appropriate interpersonal skills and knowledge to guide the ADR process Apply ADR with an awareness and sensitivity to conflict, culture and context In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Apply skills in negotiation, communication and decision-making Demonstrate understanding and implementation of relevant procedures Establish confidence with parties through using appropriate interpersonal styles and methods Identify accurately issues of parties in dispute Apply the agency systems Refer parties to appropriate others to match identified needs Interpret accurately and comply with legal and procedural requirements Apply accurate understanding of own work roles and responsibilities in relation to service delivery. Maintain confidentiality and to deal effectively with breaches of confidentiality especially when client safety is threatened Demonstrate application of skills in: questioning and active listening that establishes client confidence and facilitates disclosure problem solving skills literacy and communication to analyse, evaluate and present information including preparing documents and reports related to legal requirements and client needs |